CNC Service Coordinator
£30,000 to £35,000 (OTE - £45k)
Brierly Hill, West Midlands
An established, UK based, world-renowned manufacturer of CNC machine tools is seeking a CNC Service Technician enabling the company to provide efficient and cost-effective machine maintenance services in a field-based role in and around the Basingstoke area.
This role would suit an experience CNC Service Technician or a CNC machinist with an interest in moving into a Servicing role as full and comprehensive training will be provided.
State of the art company and facilities
Busy, fast paced, innovative
Use the latest technologies
Company provides ongoing training and development to their staff
99% staff retention rate
Provide support and assistance to field-based service personnel to enable them to undertake their daily job function with the correct knowledge, information, and availability of parts / tools
Ensure the effective utilisation of the other members of the internal technical support team including Cincom and Miyano Engineering Specialists
Provide a consistent level of support to overseas dealers in respect of technical issues and resolution of issues or requests for technical information, problems, etc.
Provide support to the spare parts department to assist with identifying spare parts as required
Provide additional telephone support cover for the ‘Receptionist’
Liaise directly with customers and / or through the ‘Receptionist’ concerning all requests for support and information
Deal with and as necessary escalate all comments and complaints from customers relating to service issues
Schedule the workload of the service engineers to maximise utilisation and revenue earning potential
Identify and report weaknesses in the structure to enable us to provide efficient and cost-effective daily support to end users
Schedule the allocation of service assignments, giving due priority to genuinely urgent requirements whilst ensuring fairness between competing customer demands
Plan the scheduling of resourcing of the Service Department on a day-to-day basis and to make recommendations to the Service Manager concerning levels of manpower and resources
Support the Service Manager, in ensuring that the service team provide effective support to the company’s overseas dealers and customers as required
Monitor the performance of the service team to ensure that the standards required are met and maintained
Provide information to assist in the annual staff appraisal process
Ensure that the requirements to maintain the training schedule are adhered to
Help maintain strong relationships providing high levels of morale and motivation amongst all members of the service team
Maintain high standards of housekeeping throughout the Service Department and spare parts stores
Liaise with the Spare Parts Team, ensuring that both customers and the service engineers receive a high standard of service in relation to the supply of spare parts
Work directly with and liaise daily with other Service Coordinators to ensure customers are effectively supported
Deputise where required for the Service Manager
Assist the IT department in the support and development of new Eclipse functions
Police the use of those functions and to make sure they are dealt with as required.
Keep up to date with new developments in technologies, models, and control systems, and to be able to provide strong, progressive, and effective levels of support and knowledge
In addition to all the above, the Job Holder must be prepared to carry out any other task that the company deems reasonable.
Skills & Experience:
A proven history / track record of working with machinery
Strong mechanical ability
Strong electrical ability
Good PLC / Ladder experience
Ability to read, interpret and fully understand all types of technical documentation
Ability to work on own initiative